Implementing Itsm From Silos To Services Transforming The It Organization To An It Service Management Valued Partner

Author: Randy a. Steinberg
Publisher: Trafford Publishing
ISBN: 149071958X
Size: 36.85 MB
Format: PDF
View: 4648
Download Read Online
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Size: 68.68 MB
Format: PDF
View: 6123
Download Read Online
Using this book, start your transformation today!

Implementing Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781412066181
Size: 28.18 MB
Format: PDF, ePub, Docs
View: 5762
Download Read Online
This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for!

Architecting Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719571
Size: 20.85 MB
Format: PDF, ePub, Mobi
View: 4495
Download Read Online
"One can put together an entire IT service management operation just from the descriptions in this book!" "If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!"

High Velocity Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490776559
Size: 59.75 MB
Format: PDF, Docs
View: 4320
Download Read Online
If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.

The Itsm Process Design Guide

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Size: 76.11 MB
Format: PDF
View: 6837
Download Read Online
The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Lean It

Author: Steven C Bell
Publisher: CRC Press
ISBN: 9781439817575
Size: 28.48 MB
Format: PDF, ePub
View: 4728
Download Read Online
Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business ...

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719458
Size: 68.26 MB
Format: PDF
View: 1990
Download Read Online
In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if ...

100 Soa Questions

Author: Kerrie Holley
Publisher: Pearson Education
ISBN: 9780132119788
Size: 58.19 MB
Format: PDF, ePub, Docs
View: 6356
Download Read Online
This book will be an invaluable resource for all executives, architects, and practitioners who have just started their SOA journey or are well underway.

Cert Resilience Management Model Cert Rmm

Author: Richard A. Caralli
Publisher: Addison-Wesley Professional
ISBN: 9780132565882
Size: 68.10 MB
Format: PDF, Mobi
View: 2030
Download Read Online
This book will be valuable to anyone seeking to improve the mission assurance of high-value services, including leaders of large enterprise or organizational units, security or business continuity specialists, managers of large IT ...